Unpersonalised items

We offer a refund or exchange within 14 days of receipt, as long as the item is in its original packaging and fit for resale.

Personalised items

As personalised items are created especially for you, we're unable to accept returns or refunds on these — unless the item is faulty on arrival, in which case we'll always put it right.

How do I return goods?

Let us know you'd like to return your order by emailing us with the reasons for your return, and our team will be happy to help.