Every piece is handmade and personalised to order in our Lancashire studio, so please allow 2-4 working days for your order to be prepared before it's dispatched. Need it sooner? Choose Rush Delivery at checkout for a 1-2 working day service.

UK orders usually arrive within 1-3 working days of dispatch, Europe within 3-5 and the rest of the world within 5-7 (plus any time in customs).

You can track your parcel using your Royal Mail tracking number at royalmail.com/track-your-item. Any concerns, email us at hello@wildhoneybee.co.uk with your order number and delivery address.

Yes - UK delivery is free on orders over £40. See our shipping & delivery page for full details, including international shipping.

Just add the recipient's delivery address at checkout and tick the gift box to keep prices off the packing slip. Every order arrives in a premium gift box, and you can add a gift bag and protective pouch at checkout for an extra touch.

Confirmation is emailed as soon as an order is placed, so do check your junk or spam folder in case it's slipped in there. Otherwise, email our customer care team at hello@wildhoneybee.co.uk with your delivery address and they'll locate your order.

You can upload a clear photo directly on the product page. A photo taken on your mobile phone works perfectly - just make sure the writing or print is well lit and in focus.

Most of our items can be engraved on both sides, though there are a few exceptions. If your item can be engraved on both sides, you'll see an option called Engrave the back? in the personalisation form.

Yes - we can send you a proof for a one-off fee of £5 per order. The option appears in your cart once you've added your item(s). It's most useful for handwriting, fingerprints and paw prints. Please note it may delay dispatch while we wait for your approval.

If we spot any issues, we'll be in touch before we start work on your order, so please keep an eye on your emails - that's where we'll contact you first.

Because every piece is personalised and goes into production quickly, we're unable to amend or cancel an order once it's been placed. To help avoid mistakes, we ask you to review and tick to confirm that all personalisation and delivery details are correct before you complete your order.

All our pieces are created by our skilled team of makers and engravers, but human error can happen from time to time. Email hello@wildhoneybee.co.uk with your order number and a photo of the error, and we'll put it right.

No problem at all. Just choose Font as your engraving type and type your message, and we'll engrave it in the font of your choice. Several of our fonts are handwriting-style scripts, so you can still have that handwritten feel without a sample.

Almost anything they've written - a birthday card, a letter, a recipe, a note on the fridge, even a shopping list. Pen on paper works best. Lay it flat and photograph it straight on, in good daylight and without shadows.

It depends on the piece. Each product page tells you how much handwriting fits on that design, so do check there before you upload. If what you send won't fit or won't be legible, we'll be in touch before we start.

Yes. Signatures are one of our most popular choices for memorial pieces, and they work especially well on cufflinks and keyrings.

Yes. If “Love” and “Mum” come from different cards, upload both photos and tell us in the notes which words you'd like - we'll place them together so they read naturally.

We keep the handwriting just as it was written, every loop and quirk. We only remove the background paper, lines and marks so the engraving comes out crisp - we never redraw or tidy up the writing itself.

We can use a photo of a print made on paper, or a clear, face-on photo of the paw itself. If you have a clay impression, please check with us first.

Use a pet-safe ink pad or an inkless print kit and a sheet of plain white paper. Press the paw down gently and lift it straight up so it doesn't smudge. It usually takes a few attempts, so do several and send us the clearest one.

Yes. Many vets and pet crematoriums will take a paw print or impression for you, so it's worth asking them. A clear photo of their paw works well too, so do look back through your photos. If you're unsure whether what you have will work, email it to hello@wildhoneybee.co.uk and we'll take a look.

Yes. On most pieces you can choose Engrave the back? and add their name, dates or a short message in the font of your choice.

Yes. Nose prints are just as unique as paw prints. Take the print the same way - gently, using pet-safe ink and plain paper - or send us a clear, close-up photo of the nose taken straight on.

A fingerprint taken in ink on plain paper, photographed straight on in good light. The clearer the ridges, the more detail we can engrave. A photo of the finger itself usually won't pick up enough detail.

Press the finger lightly onto an ink pad, then press it once onto plain paper with gentle, even pressure - don't roll or slide it. Take several and send us the clearest. Too much ink fills in the ridges, so less is more.

Yes. Many funeral directors and hospitals offer fingerprint keepsakes, so it's worth asking them. Photograph or scan the print they give you and upload it as normal.

Unpersonalised items can be returned or exchanged within 14 days of receipt, as long as they're in their original packaging and fit for resale. As personalised pieces are made especially for you, we're unable to accept returns on these unless the item arrives faulty. See our returns policy for full details.

Stainless steel doesn't tarnish or corrode, but it can scratch, so store each piece separately - ideally in its own pouch. To clean it, wipe gently with a soft cloth and warm, mildly soapy water, then rinse and dry well. Our care & cleaning guide has step-by-step instructions.