Where is my order?

All UK orders are expected to arrive within 5 working days of dispatch.

European and Rest of the world orders can be tracked with Royal Mail on Track and Trace and using your provided Royal Mail tracking number. Any concerns, please contact our customer care team with your order number and delivery address.

 

My order has arrived wrong, what should I do?

All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team on hello@wildhoneybee.co.uk with an image of the error along with an image of the quality assurance sticker and they will have this resolved for you. 

 

How do I send an item as a gift?

It can be hard not seeing friends and family during this time so send the gift directly to them. You can add their delivery address and tick a box to confirm this is a gift to ensure the prices will be removed from the order form.

 

My order is wrong, what can I do?

Once your order has been placed, we are simply unable to amend or cancel. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm all the personalisation and delivery address is correct. 

 

Can I Return/Exchange my Items?

On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund.

 

I haven't received an email confirmation, what should I do? 

Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise please contact our fantastic customer care team on hello@wildhoneybee.co.uk with your delivery address and they will be sure to locate your order. 

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